Support & common questions
Help with Cyberpunk 2035: the four chapters, the full-game unlock, story progress, languages and how to contact us.
Chapters and the full-game unlock
Cyberpunk 2035 has four chapters. Chapter One is free, including free retries. A one-time in-app purchase, the full-game unlock, gives access to Chapters Two to Four; Apple's purchase confirmation shows it as “Chapters 2–4 Unlock”. It is not a subscription, and the price shown in the App Store applies. Paid chapters open in story order: each one becomes available after the previous chapter is finished.
To buy, tap “Full game purchase · Restore purchases” below the language menu at the top of the game screen. On that page, tap “Load local price” first, then “Buy full game”. Apple then shows its own purchase confirmation.
Restoring a purchase is different from restoring a story
“Restore purchases” is on the same purchase page. It asks Apple to confirm an existing unlock. It may require an internet connection and Apple Account authentication. It does not recover lost story progress or undo choices. Use the Apple Account used for the purchase; see Apple's restoration guidance below.
Story progress relies on saves and recovery material on this device. There is currently no developer-operated cloud save service. Recovery after reinstalling or changing devices cannot be promised.
Progress problems or starting again
Keep the current installation and its data. Note the steps before the problem, any message shown, the app version, device model and iOS version. Do not uninstall as your first troubleshooting step: local progress may be lost. Avoid repeatedly confirming save replacements you do not understand.
Starting again retains recovery material. Replacing the main story needs a separate confirmation and creates a backup first. A new start does not erase all information. Backups do not imply that the public interface can import any save, or that support can remotely edit your progress.
Refunds and paid-chapter access
Request refunds through Apple. Apple decides whether a request is approved; this page cannot approve or guarantee a refund.
If that night's paid trial began while the full-game unlock entitlement was still valid and a verified refund revocation arrives before that night's settlement, that night's trial may continue under the original rules until its normal settlement at a safe awakening, exhaustion, death or success. Costs and outcomes still apply; a refund does not force an awakening or reverse costs. Paid chapters then lock, while saved progress and the free Chapter One remain. This does not grant another paid night, retry or trial. If no trial is awaiting settlement, it does not add further paid access.
How is the language chosen?
The app follows the device's preferred-language order to select built-in Chinese, English, Japanese, Korean, French, Spanish or Portuguese text. The language menu at the top of the game screen can temporarily change the language of the game's text, only until the app restarts; after that, the language is again chosen from the device's preferred-language order. If the result is unexpected, check your device's preferred languages and include their order when reporting the issue. To use a different language long-term, choose it in this app's “Language” option in iOS “Settings”; on some devices, this option may not appear in Settings. This website's language links change the page only, not the game settings.
Chinese text is in Simplified Chinese only. Portuguese follows Brazilian usage, and Spanish follows usage in Spain.
Contact support
Email: 351094916@qq.com (operator: hongda Zhang). Please describe the problem and include the app version, your device model, your iOS version and the steps that led to it. We reply by email but cannot promise a response time.
Send only the information needed to solve the problem, and hide personal information in screenshots. Do not send passwords, verification codes, full payment details or an unnecessary complete save file.
For refunds and payment questions, please use the Apple links below; we cannot see or change your Apple payment details.